SERVICE TECHNICIAN

SIOUX FALLS, SD

Seeking a Service Technician at our Sioux Falls, SD location. Sole responsibility of this position is to ensure that all rental equipment is well-maintained, safe, and fully functional. This position is crucial for customer satisfaction and overall success of the rental business.

Job Responsibilities: 

• Equipment Inspection: Conduct thorough inspections of rental equipment to identify and damage, wear or malfunction before and after each rental
• Maintenance and Repairs: Perform routine maintenance, preventative maintenance, and repairs on a wide range of rental equipment.
• Diagnosis: Troubleshoot and diagnose equipment issues using diagnostic tools and technical manuals to determine the root causes of problems
• Repairs and Replacements: Execute repairs and replacements of faulty components, ensuring that equipment is restored to proper working order and safety standards.
• Testing and Calibration: Test and calibrate equipment after repairs and maintenance to ensure it meets safety and performance standards.
• Documentation: Maintain detailed records of service and maintenance activities, including work orders, service reports, parts used, and equipment history.

Qualifications and Skills

• Technical Knowledge: Strong understanding of a variety of equipment types and their mechanics, including construction equipment, power tools, and vehicles.
• Mechanical and Electrical Skills: Proficiency in mechanical and electrical systems, including troubleshooting and repairs.
• Problem-Solving: Excellent problem-solving skills to diagnose and resolve equipment issues efficiently.

INSIDE SALES REPRESENTATIVE

SIOUX CENTER, IA

Join our Team. Seeking an Inside Sales Representative at our Sioux Center, Ia location. This candidate will play a critical role in driving growth to the company while maintaining strong customer relationships. Duties include being responsible for proactively engaging with potential and existing customers to promote equipment rentals.

Job Responsibilities: 

• Customer Engagement: Build and maintain strong relationships with new and existing customers. [walk-ins or phone calls]
• Office duties: Answer phones. Prepare and send rental quotes, proposals, and rental agreements.
• Product Knowledge: Develop a deep understanding of the equipment available to rent. Provide product information and advice to customers.
• Ordering Processing: Accurately process rental orders and contracts. Coordinate equipment deliveries and pick-ups in collaboration with logistics team.
• CRM System management: Entering customer information into our CRM system.
• Team Collaboration: Work closely with the outside sales team to coordinate efforts and provide support. Collaborate with other departments, to ensure smooth order fulfillment.

Qualifications and Skills

• Technical Knowledge: Strong understanding of a variety of equipment types and their mechanics, including construction equipment, power tools, and vehicles.
• Communicator: Strong communication and interpersonal skills.
• Problem-Solving: Excellent problem-solving skills to diagnose and resolve equipment issues efficiently.
• Computer Knowledge: Strong computer knowledge is a plus, must have the proficiency in using a CRM software and Microsoft Office Suite.